Last Updated: July 21, 2026

Welcome to Barakah (“we,” “our,” or “us”). Barakah is a multi-vendor online marketplace that allows customers to purchase products from different vendors through our website.

This Return & Refund Policy explains the rules regarding returns, replacements, cancellations, and refunds for purchases made through our website.

1. General Policy

Because Barakah is a multi-vendor marketplace, return and refund eligibility may vary depending on the product and vendor.

Customers should carefully check the product details before placing an order.

For food products such as dry fruits, snacks, chocolates, spices, and other consumable items, returns may be restricted for health, safety, and hygiene reasons.

2. Non-Returnable Products

The following products are generally not eligible for return once delivered:

• Dry fruits and nuts
• Snacks and packaged food products
• Chocolates and confectionery
• Spices and other food products
• Opened or used products
• Products with damaged or removed packaging
• Products returned without original packaging
• Products returned after the allowed return period

For safety and hygiene reasons, opened food products cannot normally be accepted for return.

3. Damaged, Incorrect, or Missing Products

You may be eligible for a replacement or refund if:

• You receive a damaged product
• You receive a product different from what you ordered
• An item is missing from your order
• The product is defective or unusable upon delivery

You must contact Barakah customer support as soon as possible after delivery.

We may request:

• Your order number
• Photos or videos of the product and packaging
• Details of the problem
• Other information necessary to investigate the issue

We recommend taking photographs or videos of damaged packaging or products immediately after delivery.

4. Return Request Period

Return or refund requests should generally be submitted within [24/48 hours] of receiving the order.

Requests submitted after this period may not be accepted unless required by applicable law or approved by Barakah or the relevant vendor.

5. Refunds

If a refund is approved, the refund may be processed through the original payment method, where applicable.

The time required for the refund to appear in your account may depend on your bank, payment provider, or financial institution.

For cash-on-delivery orders, any approved refund may be provided through an available refund method communicated by Barakah.

6. Cancellation Policy

Customers may request cancellation before the order has been processed or shipped.

Once an order has been processed, packed, shipped, or dispatched, cancellation may not be possible.

If an order is successfully cancelled before processing, any eligible refund will be processed according to the applicable payment method and refund procedure.

7. Delivery Failure

If an order cannot be delivered because of:

• Incorrect or incomplete address
• Customer unavailability
• Customer refusal to accept the order
• Failure to respond to delivery attempts

the order may be returned to the vendor.

In such cases, any refund may be subject to applicable delivery charges, return charges, or other reasonable costs.

8. Vendor-Specific Policies

Because Barakah is a multi-vendor marketplace, individual vendors may have additional return or refund conditions.

Where applicable, the vendor’s product-specific policy may apply, provided that it does not conflict with applicable law or the terms stated on the Barakah website.

9. Refund Exclusions

A refund may not be approved where:

• The product was used or consumed
• The product was damaged after delivery due to customer misuse
• The product was opened when opening makes it unsuitable for resale
• The customer cannot provide sufficient information about the issue
• The return request is made after the applicable return period
• The issue is caused by incorrect information provided by the customer

10. How to Request a Return or Refund

To request a return, replacement, or refund, please contact us with:

• Your name
• Order number
• Product name
• Date of delivery
• Reason for the request
• Photos or videos, if applicable

Contact Email: [Insert your official email address]

We will review your request and inform you of the next steps.

11. Changes to This Policy

Barakah may update this Return & Refund Policy from time to time.

Any changes will be posted on this page with an updated “Last Updated” date.

12. Contact Us

Business Name: Barakah
Website: https://barakah.store/
Email: support@barakah.store
Phone: 9002003496
Business Address: 1st Floor, Infront of Domkal Graveyard, Domkal, Murshidabad, West Bengal, Pin-742303

By placing an order through Barakah, you acknowledge and agree to this Return & Refund Policy.